Studio61 Returns & Refunds Policy
Credit Notes & Exchanges for Change Of Mind
If you return an item within 14 days we will offer an exchange or credit note. The item must be unworn and returned in the same condition in which it was received. For online purchases, the buyer pays for return postage.
Items must be returned in their original packaging and posted to:
Studio61 Returns, 61 West Street, North Sydney, NSW 2060, Australia.
Studio61 & Preloved Clothing Online is not responsible for items getting lost in the post.
You must provide proof of purchase, e.g. your order number or receipt.
Layby Returns Policy
Items purchased using our layby service are not eligible for a monetary refund if returned. If a layby purchase is returned within the applicable return period and otherwise meets our return conditions, we are happy to offer a store credit instead. This does not affect your rights under the Australian Consumer Law for items with a major fault or other consumer guarantee issue.
Refunds for Faulty Goods
You can choose a refund (or exchange) if an item has a problem.
This is when the item has a problem that would have stopped someone from buying the item if they had known about it, is unsafe, is significantly different from the sample or description or doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
If you choose to keep the item we will compensate you for any drop in value. If the problem is not major, we will offer to repair the item within a reasonable time. Or you can choose a refund or replacement.
Get In Touch
If you need to talk to us about something you have purchased from Studio61 Boutique, please call the shop on 0416 461 161 between 9.30 am and 4.30 pm Wednesday to Saturday.
Alternatively, send us a message using the form below.
Thank you.
Contact Form
Our Boutique
Studio61 Consignment Shop
61 West Street
North Sydney
NSW 2060
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